1. Scope
This policy applies to products purchased directly from Nutrifena and delivered within the United States. Orders placed through Amazon or another third-party marketplace are governed by that marketplace’s shipping, return and refund policies.
The final quotation, order confirmation, invoice and any transaction-specific written agreement remain part of the applicable commercial terms. If a transaction-specific document expressly provides different shipping or return terms, that document controls for the affected order.
2. Shipping charges
Standard shipping charges within the United States range from US$0 to a maximum of US$500 per order. The applicable amount is confirmed in the formal quotation based on the product, order configuration and delivery destination.
3. Preparation and transit
Standard order preparation is three days. Estimated transit time after dispatch is 40 days. The resulting standard estimated period from confirmed order to delivery is 43 days.
Delivery dates are estimates. Carrier delays, severe weather, access restrictions, incorrect delivery information and other circumstances outside Nutrifena’s reasonable control may affect the actual arrival date.
4. Eligible returns
A return may be requested only when the delivered material has a quality level below the specifications expressly represented in the formal quotation or approved product documentation. The customer must notify Nutrifena and request return authorization within 48 hours after receiving the order.
The customer must provide a report from an independent third-party laboratory demonstrating the material nonconformity. Nutrifena may review the report, applicable product documentation, lot information and delivery records before authorizing a return.
5. Returns not permitted
Returns for buyer’s remorse, ordering errors, changes of mind or reasons unrelated to a demonstrated material nonconformity are not permitted. Products must not be returned without prior written authorization from Nutrifena.
6. Return freight and resolution
The customer is responsible for arranging and paying all return freight. If the claim is approved, the commercial resolution will be issued as account credit. Cash refunds are not provided under this policy.
7. Contact
To report a potential nonconformity or request return authorization, contact Nutrifena through the contact page or call +1 (728) 219-0718. Include the order reference, product, lot information, delivery date and supporting laboratory report.